At ACCA we’re committed to providing excellent customer service at every possible opportunity.
As with all organisations, there may be rare occasions when our service falls below an acceptable standard.
If this happens, please raise a case below.
A complaint is any expression of dissatisfaction that requires a response, including those not resolved at initial contact or submitted without any prior response.
What issues can you raise a complaint about?
The quality and standard of any service we provide
The administration of our policies
Our failure to provide a service
The accessibility of the systems and products we offer
Our ability to apply administrative processes
Please provide the following information when raising a complaint:
What has gone wrong (summary of the complaint)
How would you like us to resolve the matter
If relevant, any evidence you have to support your complaint
A member of our complaints team will complete a full and independent investigation and will respond to you within 10 working days to provide the outcome of the investigation, or to request further information to conclude your case.*
*ACCA may allocate your complaint case to an appropriate alternative team to support a speedy resolution.
For more information on our complaints processes, visit our Unhappy with the service you have received? section on ACCAGlobal.
Contact us
If you have any further questions or need more help, please use the Contact us option below to get in touch with our team.