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Upcoming system downtime
MyACCA will be unavailable from 17 - 29 April as we carry out essential improvements to our systems – including an updated MyACCA portal launching on 29 April 2026.

In the lead up to the systems downtime, some services will be unavailable.

You can reach us through your MyACCA account until 16 April 2026. We'll try to come back to you as soon as possible, however, it may be after our systems are back online on 29 April 2026. Or you can contact us once our systems are back on 29 April 2026.

For urgent queries you can contact our Customer Services team by phone, however, teams will be unable to action requests or provide personalised advice until our systems are back online.  

Please plan ahead and find out what this means for you.

Find out more

 

We know that sometimes payments can be declined and that this can cause concern. 

Here are some common reasons why payments are declined and what can be done to resolve the issue: 
 

  • Check you have sufficient funds in the account you are making payments from

  • If you are paying from outside of the UK, tell your bank or card provider to allow this to be processed

  • Make sure you enter the correct details

  • Using a card in someone else’s name may not be approved by the bank

  • Is the card you are using still valid?

  • Is it a new card and has it been activated?

  • Have you approved the payment via your banking app?

  • Has your card been reported lost or stolen?

  • Are you trying to use your card in another country other than the one it was issued?

  • If you have recently moved country, have you informed your bank or card provider of this change? 

It is recommended that all payments are made directly to ACCA, however, if you choose to use a payment broker, please ensure you use one that is reputable and trusted. This will help protect your transactions and ensure the security of your financial information. We don't decline payments and you should contact your bank or card provider to understand why your payment has been declined. 

 

If you have any further queries or issues, please open a new case using the button below.

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