We know that sometimes payments can be declined and that this can cause concern.
Here are some common reasons why payments are declined and what can be done to resolve the issue:
- Check you have sufficient funds in the account you are making payments from
- If you are paying from outside of the UK, tell your bank or card provider to allow this to be processed
- Make sure you enter the correct details
- Using a card in someone else’s name may not be approved by the bank
- Is the card you are using still valid?
- Is it a new card and has it been activated?
- Have you approved the payment via your banking app?
- Has your card been reported lost or stolen?
- Are you trying to use your card in another country other than the one it was issued?
- If you have recent moved country, have you informed your bank or card provider of this change?
It is recommended all payments are made directly to ACCA, however, if you choose to use a payment broker, please ensure you use one that is reputable and trusted. This will help protect your transactions and ensure the security of your financial information. We don't decline payments and you should contact your bank or card provider to understand why your payment has been declined.