Please contact us with the below information and we'll investigate your payment:
Name of company/individual that sent payment
Date of payment
Amount of payment
Confirmation of payment from your bank, such as a remittance slip
Payment reference number
Please note that from 09:00 Wednesday 29 April until Tuesday 5 May, the Personal finance section of the MyACCA portal will experience a system outage. During this time, we will be unable to process bank transfers and allocate unapplied credits to invoices during this period. This can affect retrieving receipts.
Contact us
If you encounter any issues after 5 May, have any further questions or need more help, please use the Contact us option below to get in touch with our team.