Our new Knowledge Base has been developed with a wide range of articles designed to answer your most common questions and queries if you need support or help.
To find answers to your query, you can easily search our Knowledge Base by selecting the most relevant tiles below, based on your profile. These tiles will guide you to the most appropriate articles, each designed to provide clear, straightforward information to help resolve your query quickly. You can also use the search bar by entering keywords related to your query. However, we recommend starting with the tiles, as these are organised to help you navigate directly to the most relevant information.
How to contact us?
We understand that at times there may be confusion about how best to reach the right person or what steps to take, especially when you're unsure whether to raise a case or pick up the phone. Here’s how we can support you.
Contact us
Most articles include a ‘Contact us’ button at the bottom of the page. If you still need help after reading the article, simply click this to submit your enquiry, and a member of our Customer Service team will respond.
No contact us option?
If you don’t see a case button, it means the article contains all the current support or help we have on that specific topic. We recommend checking back later as articles are updated regularly based on feedback and new developments.
Phone support
We know some customers prefer real-time contact, such as phone. If you would like to talk to us directly, please find our phone numbers on the Contact Us page