Our new Knowledge Base has been developed with a wide range of articles designed to answer your most common questions and queries if you need support or help.
Simply enter your question or keywords into the search bar from your portal, and it will return relevant articles to guide you. Each article aims to offer clear, straightforward information to help resolve your issue:
How to contact us?
We understand that at times there may be confusion about how best to reach the right person or what steps to take, especially when you're unsure whether to raise a case or pick up the phone.
Here’s how we can support you:
- Raising a Case:
Most articles include a ‘Open a new case’ button at the bottom of the page. If you still need help after reading the article, simply click this to submit your enquiry and a member of our Customer Service team will respond.
- No Case Option?
If you don’t see a case button, it means the article contains all the current support or help we have on that specific topic. We recommend checking back later as articles are updated regularly based on feedback and new developments.
- Phone Support
We know some customers prefer real-time contact, such as phone. If you would like to talk to us directly, please find our phone numbers on the Contact Us page