Due to ongoing system upgrades, there may be a delay in reflecting financial transactions in your account.
If you've recently made a successful payment, you should see a confirmation on the payment screen.
Please allow up to 15 minutes for this to appear in your MyACCA account.
If the payment confirmation does not appear, please open a new case with us via the button below.
If you would like receipts for payments made on or after the 20 December 2024, you will be able to retrieve receipts through your MyACCA account.
If you need payment confirmation for payments made prior to this date, please open a new case.
If you’ve made payment via bank transfer, please allow up to 14 working days for this to appear in your MyACCA account.
Thank you for your patience as we continue to improve your MyACCA portal.
Please note that from 08:30 on 4 February to 09:30 on 9 February, the Personal finance section of the MyACCA portal will experience a system outage. During this time, we will be unable to process bank transfers and allocate unapplied credits to invoices during this period. This can affect retrieving receipts.
If you encounter any issues after 9 February, please reach out to us by opening a new case.