Upcoming system downtime
MyACCA will be unavailable from 17 - 29 April as we carry out essential improvements to our systems – including an updated MyACCA portal launching on 29 April 2026.
In the lead up to the systems downtime, some services will be unavailable.
You can reach us through your MyACCA account until 16 April 2026. We'll try to come back to you as soon as possible, however, it may be after our systems are back online on 29 April 2026. Or you can contact us once our systems are back on 29 April 2026.
For urgent queries you can contact our Customer Services team by phone, however, teams will be unable to action requests or provide personalised advice until our systems are back online.
Please plan ahead and find out what this means for you.
Due to ongoing system upgrades, there may be a delay in reflecting financial transactions in your account.
If you've recently made a successful payment, you should see a confirmation on the payment screen.
Please allow up to 15 minutes for this to appear in your MyACCA account.
If the payment confirmation does not appear, please open a new case with us via the button below.
If you would like receipts for payments made on or after the 20 December 2024, you will be able to retrieve receipts through your MyACCA account.
If you need payment confirmation for payments made prior to this date, please open a new case.
If you’ve made payment via bank transfer, please allow up to 14 working days for this to appear in your MyACCA account.
Thank you for your patience as we continue to improve your MyACCA portal.
Please note that from 15:00 Wednesday 1 April until 09:45 Tuesday 7 April, the Personal finance section of the MyACCA portal will experience a system outage. During this time, we will be unable to process bank transfers and allocate unapplied credits to invoices during this period. This can affect retrieving receipts.
If you encounter any issues after 7 April, please reach out to us by opening a new case.