Upcoming system downtime
MyACCA will be unavailable from 17 - 29 April as we carry out essential improvements to our systems – including an updated MyACCA portal launching on 29 April 2026.
In the lead up to the systems downtime, some services will be unavailable.
You can reach us through your MyACCA account until 16 April 2026. We'll try to come back to you as soon as possible, however, it may be after our systems are back online on 29 April 2026. Or you can contact us once our systems are back on 29 April 2026.
For urgent queries you can contact our Customer Services team by phone, however, teams will be unable to action requests or provide personalised advice until our systems are back online.
Please plan ahead and find out what this means for you.
You can update your personal details, including email address, telephone numbers and mailing address via your account.
To do so, follow the guidance below:
Click your name on the top right-hand corner of your myACCA portal
Click My details
Update your contact details as necessary
Click Submit.
Please allow up to 48 hours for changes to show.
It’s important to have the correct contact details on your account, as this helps us with communication and your account settings. Try browsing your account details to check your information is up to date.
If you experience any issues, please raise a case.
If you need assistance with updating your name, gender, nationality, or date of birth, please refer to our How can I notify you of a name change or incorrect information? article.