Upcoming system downtime
MyACCA will be unavailable from 17 - 29 April as we carry out essential improvements to our systems – including an updated MyACCA portal launching on 29 April 2026.
In the lead up to the systems downtime, some services will be unavailable.
You can reach us through your MyACCA account until 16 April 2026. We'll try to come back to you as soon as possible, however, it may be after our systems are back online on 29 April 2026. Or you can contact us once our systems are back on 29 April 2026.
For urgent queries you can contact our Customer Services team by phone, however, teams will be unable to action requests or provide personalised advice until our systems are back online.
Please plan ahead and find out what this means for you.
If your account contains incorrect information about your name, gender, nationality, or date of birth, please inform us so we can update it.
Please have copies of the relevant documents ready for uploading as we'll need them to validate your request.
Examples of required documents:
Birth certificate
Change of name by deed poll
Marriage certificate
Decree nisi
Passport / National ID card / Driving licence
- Gender recognition certificate or an equivalent official document
Is your document in English?
If not, we'd need the English translation, stamped by an official translator who is authorised and qualified to provide translation services.
Please note our system restricts names to 25 characters including spaces.
If you’re a member or fellow of ACCA, you will be able to download a new certificate which shows the name change after 48 hours.
Please raise a case below to supply this information and upload your supporting evidence.
If you need assistance updating your contact details, please refer to our How do I change my contact details? article.